CONFIDENTIALITÉ
PRIVACY POLICY
This privacy policy aims to inform users of the website www.therapy-bydan.com about how their personal data may be collected, used, stored, and protected.
The website www.therapy-bydan.com is published by DANUNIVERSE ENTERTAINMENT, a simplified joint-stock company with variable capital, registered with the Paris Trade and Companies Register under number 932 640 725, with its registered office at 8 rue de Gravelle, 75012 Paris, France.
Intra-community VAT number: FR61932640725
Contact email address: support@therapybydan.fr
INFORMATION COLLECTION
As part of its activity, DANUNIVERSE ENTERTAINMENT may collect certain personal data from users and customers of the website www.therapy-bydan.com.
This data may include:
- first name and last name;
- email address;
- delivery address;
- billing address;
- phone number;
- order-related information;
- payment information processed by our secure providers;
- exchanges with customer service;
- browsing data and cookies.
This information is necessary to ensure the proper functioning of the site, process orders, organize deliveries, manage customer service, prevent fraud, and comply with our legal obligations.
DATA USE
Collected personal data may be used to:
- process and ship orders;
- monitor deliveries;
- manage returns, exchanges, and refunds;
- respond to inquiries addressed to customer service;
- send order-related information;
- improve the user experience on the site;
- ensure site security and prevent fraud;
- comply with legal, accounting, and tax obligations;
- send marketing communications, only when the user has consented.
Users can unsubscribe from marketing communications at any time using the unsubscribe link in the emails received or by contacting customer service at: support@therapybydan.fr.
DATA CONFIDENTIALITY
DANUNIVERSE ENTERTAINMENT is committed to treating users' personal data confidentially and securely.
Collected data is neither sold nor transferred to third parties for commercial purposes.
However, certain data may be transmitted to service providers necessary for the proper functioning of the site and the execution of orders, including:
- payment providers;
- carriers;
- hosting solutions;
- emailing tools;
- customer service tools;
- technical providers;
- competent authorities when required by law.
These providers only have access to personal data to the extent necessary for the performance of their services.
PAYMENT AND SECURITY
Payments made on the website www.therapy-bydan.com are processed via secure payment providers.
DANUNIVERSE ENTERTAINMENT does not directly store customers' complete credit card information.
Transactions are processed by the payment services available on the site at the time of order, such as Shopify Payments, PayPal, Klarna, Shop Pay, or any other provider offered during checkout.
DATA RETENTION
Personal data is retained for the period necessary for the purposes for which it was collected.
Some data may be kept longer when necessary to comply with legal, accounting, tax obligations, or for the defense of DANUNIVERSE ENTERTAINMENT's rights.
Order-related data may be retained for the applicable legal duration concerning accounting and commercial matters.
USER RIGHTS
In accordance with applicable personal data protection regulations, particularly the General Data Protection Regulation (GDPR), users have the following rights:
- right to access their personal data;
- right to rectification;
- right to object;
- right to erasure;
- right to restriction of processing;
- right to data portability;
- right to withdraw consent at any time when processing is based on consent.
To exercise these rights, users can contact DANUNIVERSE ENTERTAINMENT at the following address:
support@therapybydan.fr
The request must specify the full name, the email address concerned, and, if necessary, any element allowing identification of the order or customer account.
COOKIES
The website www.therapy-bydan.com may use cookies to ensure its proper functioning, improve the browsing experience, analyze traffic, and offer tailored content.
A cookie is a file placed on the user's device when browsing the site.
Users can configure their browser to refuse all or part of the cookies. However, refusing certain cookies may limit access to certain features of the site.
DATA SECURITY
DANUNIVERSE ENTERTAINMENT implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
LEGAL DISCLOSURE
DANUNIVERSE ENTERTAINMENT may be required to disclose certain personal data when required by law, a court decision, a competent administrative authority, or to protect its rights, those of its customers, partners, or service providers.
CHANGES TO THE PRIVACY POLICY
DANUNIVERSE ENTERTAINMENT reserves the right to modify this privacy policy at any time, particularly to comply with legal, regulatory, technical, or commercial developments.
The applicable version is the one published on the website www.therapy-bydan.com at the time of consultation.
CONTACT
For any questions regarding this privacy policy or the processing of personal data, you can contact:
DANUNIVERSE ENTERTAINMENT
8 rue de Gravelle
75012 Paris
France
Email: support@therapybydan.fr
Website: www.therapy-bydan.com